SPI Maturity Benchmark Report

SPI 2021 Professional Services Maturity™ Benchmark report

— the most impactful, reflective to date

In a year marked with unforeseen challenges, the professional services industry amazingly achieved year-over-year revenue growth of 8.7% and a headcount increase of 5.5%. But while many services organizations thrived, 20% experienced lay-offs and dramatic revenue loss. A K-shaped recovery situation has hit this industry.

What is the K-shaped recovery and where does your organization land?

Services Performance Insight (SPI) just released their 14th annual Professional Services Maturity™ Benchmark report. This report has become the most used industry-standard report for professional services benchmarking around the world.

Download this report to discover

  • Key best practices and success tips from the top performers
  • Where you fall on the K-shaped recovery and how it impacts your org
  • Biggest trends and challenges impacting your services business
  • Important insight at SPI’s PS Maturity Model™
  • The role technology plays in achieving success