Driving Business Value with AI in Professional Services
10 September 2025
Salesforce Tower, Sydney
Invitation
Salesforce and Certinia Executive Luncheon
You're invited to an exclusive Executive Networking Lunch focused on driving business value with AI in Professional Services and Customer Success.
Join Seleen McKinnies, RVP APAC, and Ash Thapar, Head of Professional Services APAC, for an insightful lunch where you'll discover:
Salesforce's AI-Powered Automation: Hear directly from Salesforce about how they leverage Professional Services Cloud to automate their processes and deliver enhanced value to customers, specifically harnessing the power of AI. They will also share how they have taken their Customer Success teams to the next level in professional services in a way they manage their customers.
DXC's Transformation Journey: Learn how DXC has transformed their business, by providing real life examples of how they've improved their service delivery and optimised resource planning to increase profitability.
Global Service Dynamics Report: We will also be unpacking and sharing the APAC insights and key findings from our latest commissioned GSD Report 2025.
This is an invite-only event designed for senior leaders to connect, share ideas, and explore the future of AI in the services industry. Register now.
Event Details Wednesday, 10 September 2025 12:00pm - 2:30pm Salesforce Tower, Ohana floor 180 George Street, Sydney
Register
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Agenda
18:00
Welcome Reception
18:30
Global Service Dynamics 2025 report
18:45
Panel Discussion
19:30
Bowl food, Drinks and Networking
21:00
Close
Our speakers
Stephen Yates VP Professional Services APAC, Salesforce
Navjot Garrcha IT Technology and Transformational Lead, DXC
David Matheson Director- CS Management ANZ, Salesforce
Ash Thapar Head of Professional Services APAC, Certinia
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