Leading Through Change

AI, Data, and the Future of Services

Wednesday 10th September, 6pm - 9pm BST

In-Person Event

An exclusive evening with industry leaders: transforming talent, tech, and customer success.

Join us on the 29th floor of Salesforce Tower for an exclusive evening with industry leaders as we unpack insights from Certinia’s 2025 Global Service Dynamics Report. Together we’ll explore how services organisations can stay ahead through AI readiness, platform integration, and smart talent strategies in a fast-changing, performance-driven landscape.


What to Expect

  • Market Shifts: Why top firms are pulling ahead by unifying data, adopting AI, and delivering measurable customer value. 
  • AI & Technology Readiness: How strategic AI use is reshaping operations and why unified platforms with strong data win. 
  • Skills & Talent: How leaders tackle labour costs and AI skill gaps
  • Actionable Strategies: Practical ways to boost agility and profitability, including breaking silos, modernising platforms, and scaling with customers.

Why Attend

Gain insights, connect with peers, and get your copy of the 2025 Global Service Dynamics Report. Space is limited—secure your spot now. With limited places available, this event offers a rare opportunity to get ahead of the curve and ensure your business is future-ready. Reserve your spot now.

Venue: Salesforce Tower, 29th Floor, 110 Bishopsgate, London EC2N 4AY

Register Now

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Agenda

18:00 Welcome Reception
18:30 Global Service Dynamics 2025 report
18:45 Panel Discussion
19:30 Bowl food, Drinks and Networking
21:00 Close
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